Refund Policy

Rishav Explains is a business registered in Nepal, operating www.rishavexplains.com.

This policy is part of our Terms and Conditions and applies to every program sold on the site: courses, blueprints, trainings, tip packs and prompt packs.

You can get a full refund on a program when both of these are true:

• You ask within 7 days of the order being confirmed.
• You've completed less than 20% of that program's lessons.

Each program in an order is looked at on its own, so you can get a refund on one and keep the others.

Whenever it happens, you get your money back in full if:

• You were charged twice for the same order.
• You paid, but we couldn't confirm or fulfil the order.
• We cancelled your order, for example because a price was shown in error.
• A fault on our side stops you using a program and we can't fix it within a reasonable time.
• We stop offering a program before you've had a fair chance to finish it.

• Requests made more than 7 days after the order was confirmed, except the cases above.
• Programs where you've completed 20% or more of the lessons.
• Accounts suspended or closed for breaking the Terms, such as sharing or reselling content.
• Free programs, or anything you received at no charge.
• A later discount or price drop on something you already bought.

While an order is still waiting for payment confirmation (it shows as pending in My learning), you can cancel it: use the contact page with the order number. If you've already paid, you'll get the full amount back.

1. 1

   Contact us

   use the contact page with your order number (it starts with RE-), the mobile number on your account, and the program you want refunded.

2. 2

   We review it

   We reply within 3 working days to confirm whether the refund is approved.

3. 3

   You get your money back

   Approved refunds go back to the wallet or account you paid from (eSewa, Khalti, IME Pay or bank), normally within 7 working days. Your provider may take a little longer to show it.

We refund the full amount you paid for the program. We don't charge a fee to process refunds.

A refunded program is removed from your account, along with its progress. You're welcome to buy it again later.

Please contact us before raising a dispute with your wallet or bank; it's almost always faster. If a payment is reversed through a dispute, access to the program is removed while it's resolved.

This policy adds to your rights; it doesn't take any away. Nothing in it limits the rights you have under the consumer protection laws of Nepal or wherever you live.